ISO 9001 certified, again
We have once again secured our ISO 9001 certification.
Since our original approval in 2013 we have maintained and progressed our administration systems in accordance with ISO 9001.
WHAT IS ISO 9001? ISO 9001 sets out the steps necessary to adopt a quality management system. It is designed to help organisations ensure they meet the needs and expectations of both customers and other interested parties, based on internationally recognised quality management principles set out by the International Standards Organisation (ISO).
At the heart of the standard is a quality policy and set of systems and principles that tie together business objectives, customer needs and your marketing plan. When this approach to quality is embedded across the business every employee understands how their actions create a better customer experience and processes are put in place to continually review and improve that customer experience.
ISO 9001 is what is known as a ‘generic standard’ – this means it can be applied to any organisation no matter its size or complexity.